First-timer to Club Med: frequently asked questions

If you’re new to the Club Med experience, we’ve answered a few frequently asked questions we get from first-timers.


What does all-inclusive mean?

Literally that! With Club Med, you know what the cost of your holiday will be upfront – there are no hidden costs.

All your accommodation, transfers, food and drink*, entertainment and numerous sporting and other leisure activities are included in your package. You won’t go hungry, thirsty or be bored – that we can guarantee! And we pride ourselves on the quality of our food, the variety of our drinks and the array of age-appropriate activities on offer for young and old.

At our snow resorts, your skis, boots, ski poles and your ski pass are included (and if you are a snowboarder, your board and your boots are included too). You will need to take your own warm clothing (for tips on what to pack, check out this blog post) and either bring your own helmet or hire one from the resort.


Must I book via a travel agent or direct?

Club Med holidays can be booked via a variety of travel agents across South Africa, via our website, call centre, or you can visit our Johannesburg boutique in the Design Quarter, Fourways (where knowledgeable and friendly agents can).


Must I book my flights with Club Med?

It depends on your preference. If you book via our website, call centre or boutique, we will provide you with flight options that we have negotiated with the airlines for you to consider. However, you may want to use points or loyalty programmes (like eBucks) to book flights directly with an airline or via a travel agent. It ultimately comes down to your preference.


Is a snow holiday better than a sun holiday?

That’s like asking a parent to choose a favourite child! The short answer is that with Club Med, both snow and sun holidays are fantastic. We would suggest that you try both a sun and a snow holiday with us, in as many of our 70 resorts as possible (you know, to make a truly informed opinion).  Snow or sun, you’ll make memories to last a lifetime!

Is Club Med only for families?

Club Med caters for families, singles, couples, friends and any combination of these. Some resorts are more child and family friendly; whereas others are more suited toward adults-only. When you make your booking enquiry, you can find out about which these are.

Club Med is truly the perfect place for a holiday with family and friends of all ages (from babies of four months old, to grandparents and everyone in between.)


Will my kids have stuff to do at a Club Med resort?

We pride ourselves on having qualified G.Os to deal with kids of all ages at our villages. This allows families to spend time together and for parents to, with comfort, leave their children in the care of our team who will facilitate age-specific activities throughout the day. Your little ones will have more than enough to do and are assured to make new friends from around the world, all the while having a ball!


What happens if the Rand weakens after making my booking?

When you book your holiday with Club Med, not only do you get the very best of all-inclusive, but you also get to exchange-rate-proof your holiday. What this means is that once you have paid the 10%* deposit on your holiday package, the rest of the package’s rate is fixed. So, no matter what happens to the Rand, your holiday package balance will not be affected.


What is a G.O? And a G.M? Any other abbreviations I must learn?

We call our staff G.Os (Gentils Organisateurs) and our visitors (you!) are known as G.Ms (Gentils Membres). Just as we have a world of experiences unique to our resorts and holiday offering, we also have our own lingo which you can become familiar with here.


What is the 45 I see on Club Med T-shirts?

In 1995, Club Med was celebrating its 45th anniversary and created the ’45’ T-shirt design. It was purchased and worn by so many guests that we made a different one for many of our resorts and the design continues to be a hit! Many of our guests collect one from each Club Med village.

Can I have my wedding at a Club Med resort?

A wedding is a momentous occasion; an incredibly special time. This is not something you don’t already know. But, one thing you probably aren’t aware of is how more and more South Africans are choosing destination weddings. It is for this reason that Club Med recently launched Weddings by Club MedWeddings by Club Med provides South Africans with an exceptional wedding celebration which caters to the entire family, coupled with an all-inclusive holiday package.

South Africans who book a destination wedding with Club Med will get everything they need under one roof: premium accommodation, all-day gourmet meals, open bar, WiFi access, vast array of land and water sports activities, different evening entertainment show and disco nights each day, and all day and night kids supervision as part of Club Med’s kids clubs offering. All of this (along with absolute peace of mind and convenience) is included within a Club Med package. There really is not better place than a Club Med resort for a destination wedding. In addition to the all-inclusive package, Club Med offers specialised wedding services such as: a la carte dining: wedding planner; officiant; make-up artist; hair stylist; photographer; florist; DJ; sound and lights specialist; and wedding cake. Our trusted wedding partners around the world have local expertise and contacts to turn your dream wedding into a reality. We really cover all bases to ensure guests have the most hassle-free and incredible day with their family and friends. For more on a destination wedding with Club Med, check out this blog post.


Does Club Med have a loyalty programme?

We definitely do! More details are available here.